Ultimate Endpoint Support
Ultimate Endpoint Support offers all the great benefits of Essentials and Pro, but is thoughtfully designed to ensure we’re always there when you need us most.
This comprehensive product includes a managed detection and response module, with a dedicated team of security experts vigilantly monitoring your data around the clock, 24/7/365. This means you can rest easy knowing your data is always protected.
Additionally, we provide a copy of Microsoft Standard, allowing power users to run a local version of the Office program, ensuring you have all the essential tools right at your fingertips.
This package is perfect for organizations that require robust security and reliable support. If you’re interested in learning more about how our Ultimate Package can benefit your business, feel free to book an appointment with us. We’re here to help you every step of the way!
What's Included
In addition to the components included with Essentials you also get.
Help Desk Access: Standard Office Hours.
Email Support: Response within 4 hours.
Automated Software Updates and Patches.
Security Monitoring For M365 and Desktops.
Reporting: Hardware & Security
Remote Support: Unlimited IT support time on the machine with the subscription.
One-time setup cost per organisation (£50)
Help Desk Access: Standard Office Hours.
Email Support: Response within 4 hours.
Automated Software Updates and Patches.
Security Monitoring For M365 and Desktops.
Reporting: Hardware & Security
Remote Support: Unlimited IT support time on the machine with the subscription. One-time setup cost per organisation (£50)
Component Breakdown
Remote management: Allowing remote access to the machine. Provides automated patching, application updates, network auditing and performance monitoring to keep your devices optimised.
Antivirus: Protecting your machine against know threats.
Endpoint Detection and Response: Protecting your machine against unknown threats. Providing information about potential threats and activity. This component enables a machine to be rolled back to a last know good state, in the event of a crypto-locker\ransomware attack.
Backup: Provides and automated offsite backup of the local machine and data. 200Gb of backup space per device. Additional data space is chargeable.
Help Desk Access.
Help Desk Access: Standard Office Hours. 4Hrs response response times.
Email Support: Response Within 4 Hours
Break Fix Support: Unlimited Support Time
What's not covered or out of scope
1, Any work carried out on the machine in addition to the 1 hr included, will be chargeable.
2, Your connection to the internet.
3, Peripherals such as printers and scanners.
Hardware Requirements
You will need to ensure your machine is capable of running our remote management software. Our recommended minimum specifications: Windows Pro, Intel i5 or equivalent, 16GB RAM, 256GB SSD and be under the manufacturers warranty.
