PRO Endpoint Support

Pro Endpoint Support offers all the great benefits of Essentials, but with the added advantage of integrating seamlessly with Microsoft’s business suite of programs to keep your data secure and protected.

For businesses already using Microsoft Office, this product bundles all the add-ons you previously had to buy separately, potentially saving you money.

For start-ups and organizations seeking an email solution, this could be the perfect opportunity to start using Microsoft’s platform. 

Choosing the right platform from the beginning can help you scale your business when the time comes. Be sure to check out our blog on how M365 can help secure your organization for free.

To re-cap on what is included. 

• Help Desk Access: Standard Office Hours
• Email Support: Response within 4 hours
• Automated Software Updates and Patches
• Ongoing Security Monitoring
• Monthly Hardware Reporting
• Remote Support:1 hour per month included
• Anti Virus Included!
• comprehensive endpoint management solution
• Ransomware detection
• Software management
• Endpoint Backup
• M365 Office Basic
• One-time setup cost per organisation (£50 EX VAT)

What is not covered:

Any additional time over 1 hour per month taken to resolve issues is chargeable at our current rate.

Your connection to the internet.

Issues due to hardware performance.  You will need to ensure you machine is capable of running our RMM software. As a minimum, you will need an I5 processor, 8Gb ram and a 256Gb disk with Windows Pro.