Privacy Policy V2.0

Effective Date: 05/09/24 

Introduction We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.

Information We Collect We collect information to provide better services to our users. This includes:

• Personal Information: Information you provide to us directly, such as your name, email address, and phone number when you contact us or sign up for our services.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visit. This data is collected using cookies and similar tracking technologies.

Use of Google Analytics We use Google Analytics to understand how our visitors engage with our website. Google Analytics collects information such as:

• The pages you visit and the time you spend on each page
• The links you click on
• Your geographical location
• Your device and browser information Google Analytics uses cookies to collect this data. You can learn more about how Google uses data when you use our site by visiting Google’s Privacy & Terms.

How We Use Your Information We use the information we collect to:

• Improve our website and services
• Understand user behavior and preferences
• Respond to your inquiries and provide customer support
• Send you updates and promotional materials (if you have opted in to receive them)

Data Sharing and Disclosure We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing our services.
• Legal Requirements: If required by law or in response to valid requests by public authorities.

Data Security We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights You have the right to:

• Access and update your personal information
• Request the deletion of your personal information
• Opt-out of receiving marketing communications To exercise these rights, please contact us at dpo@itlifeline.co.uk

External Websites and Data Storage Our website may contain links to external websites. Please note that we have no control over the content and practices of these sites, and we cannot accept responsibility or liability for their respective privacy policies. Additionally, data collected by these external websites may be stored outside the UK, and we have no control over this data storage.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us If you have any questions about this Privacy Policy, please contact us at: IT LifeLine email: dpo@itlifeline.co.uk