Essential Endpoint Support
Your go-to solution to ensure every machine has a rock-solid security foundation.
Why Essentials?
The statistics speak for themselves. 50% of UK business reported some sort of malicious activity in 2024. This figure is only set to increase year on year, with AI in the driving seat.
As a small business, you are competing with larger enterprise organisations that have the budgets to address data security.
No matter what size your organisation, you still need to comply with legislation or regulations to ensure data remains protected and safe.
To enable smaller organisations to be on the same footing as its enterprise competitors we have introduced our Essentials package.
What's included.
Remote Management (RMM).
Endpoint Detection & Response (EDR).
Antivirus (AV).
Endpoint Backup.
Advanced Software Management.
Each of the programs bring an added layer of protection. Ultimately providing a backup, if the other components fail.
Time is money, spend wisely.
If you are currently responsible for your data, you should be undertaking the following activities on a regular basis.
Windows Patching on all networked machines.
Software Application Updates.
Antivirus Updates.
Regular Backups (3-2-1 Strategy)
Regular testing of the restore operation.
Review the business continuity or disaster recovery plan if you have one.
Automation is the key to saving you valuable time and removing the risk from the human element. What is the cost to the business if you are performing the above activities?
Let computers undertake the repetitive tasks and number crunching freeing you up to innovate and focus on business activities.
Component Breakdown
Remote management: Allowing remote access to the machine. Provides automated patching, application updates, network auditing and performance monitoring to keep your devices optimised.
Antivirus: Protecting your machine against know threats.
Endpoint Detection and Response: Protecting you machine against unknown threats. Providing information about potential threats and activity. This component enables a machine to be rolled back to a last know good state, in the event of a crypto-locker\ransomware attack.
Backup: Provides and automated offsite backup of the local machine and data. 200Gb of backup space per device. Additional data space is chargeable.
Help Desk Access
Help Desk Access: Standard Office Hours. There are no SLA for response times. Please consider our "Professional Support" package if you require 4 hour response.
Email Support: Response Within 24 Hours
Break Fix Support: Charged in 15 minute blocks at our corporate rate
Email Support: Response Within 24 Hours
Break Fix Support: Charged in 15 minute blocks at our corporate rate
What's not covered or out of scope
1, Any work carried out on the machine would be chargeable at our current support rate.
2, Your connection to the internet.
3, Peripherals such as printers and scanners.
2, Your connection to the internet.
3, Peripherals such as printers and scanners.
Hardware Requirements
You will need to ensure your machine is capable of running our remote management software. Our recommended minimum specifications: Windows Pro, Intel i5 or equivalent, 16GB RAM, 256GB SSD and be under the manufacturers warranty.