Essential Endpoint Support

Essential Endpoint Support is here to make sure every machine has a solid foundation of security.

This entry-level product is designed to save you and your team valuable time, especially when you need remote support. Our first line of defence is to ensure your device is fully patched and up to date. With everything patched, we can resolve about 80% of issues right away. This means you won’t be stuck waiting for updates before we can tackle the real problem.

Updates are crucial because they fix security flaws (like Zero-Day vulnerabilities) that could be exploited. Once these vulnerabilities are known, software creators rush to patch them. That’s why it’s so important to keep your machines updated. Imagine if car manufacturers had to do the same – we’d be in quite a pickle!

Of course, there’s always some risk with updates. For example, a recent untested update from CrowdStrike antivirus caused around 8.5 million systems to crash. But it was the antivirus update, not Windows updates, that caused the issue.

Our automated Windows patching holds updates for 7 days after they’re released. This helps reduce the risk of system outages by ensuring patches are thoroughly tested globally before they reach your machine.

With Essential Endpoint Support, our antivirus solution keeps your machines secure between the time a Zero-Day vulnerability is detected and when a patch is released. And it’s not just Zero-Day threats we guard against. Since the first computer virus in 1971, we’ve seen an explosion of malware, with about 560,000 new pieces detected every day.

All our solutions include remote monitoring. Most issues can be resolved remotely without bothering the end user. Our remote monitoring and management software allows us to access your device as long as it’s connected to the internet, so we can step in and help whenever needed

To re-cap on what is included.

• Help Desk Access: Standard Office Hours
• Email Support: Response within 24 hours
• Automated Software Updates and Patches
• Ongoing Security Monitoring
• Monthly Hardware Reporting
• Break Fix support charged in 15 minute blocks.
• Anti Virus Included!
• One-time setup cost per device (£25 Inc VAT)

What is covered:

Remote monitoring and reporting device.

Antivirus solution with remote management.

Automated Patching.

Hardware reporting.

The software is transferable if you require replacement hardware.

What is not covered:

Any work carried out on the machine would be chargeable at our current rate.

Your connection to the internet.

Peripherals such as printers and scanners.

Issues due to hardware performance.  You will need to ensure your machine is capable of running our RMM software. Our recommended minimum specifications:   Windows Pro, Intel i5 or equivalent, 8GB RAM, 256GB SSD and be under the manufacturers warranty.